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Sarina ShafieeHead of Operations at Nasim Sdn Bhd



Sarina is currently heading the After-Sales Operations Department at Nasim Sdn Bhd, which is the franchise holder, sole importer and distributor of Peugeot vehicles.



Graduated with a Bachelor of Engineering (Electrical) with more than 13 years experience in the automotive and energy industry, Sarina specializes in the area of After-Sales operations, dealer management, customer service, project and engineering management, information systems as well process improvement.



Specialties:Organized, self motivated and results oriented with the ability to deliver a high level of job performance. Possess excellent analytical and problem-solving skills coupled with strong leadership and interpersonal traits. Proven ability to interact and establish rapport with management and peers. Resilient and proven to thrive in challenging working environment.



Experience

Head of Operations, After-Sales

Nasim Sdn Bhd

May 2012 – Present (1 year)
Glenmarie

Manager, After-Sales Technical

Mercedes-Benz Malaysia Sdn Bhd

June 2003 – May 2012 (9 years)
Kuala Lumpur, Malaysia

Responsible for supporting the operations and business development of 23 Mercedes-Benz dealers nationwide, continuously striving for profitable business and high customer satisfaction. Key areas of responsibility include managing and overseeing Mercedes-Benz’s Customer Care Center, Product Liability and Tribunal Cases, Special Tools and Workshop Equipment, Diagnostic Tools and After-Sales Systems.



Project Manager

TNB Research Sdn Bhd

January 1998 – June 2003 (5 years 6 months)
Bangi, Selangor

Joined TNBR as a Researcher and involved in projects related to metering systems for TNB Distribution. In year 2000, promoted to Project Manager and successfully led R&D projects with focus towards improving efficiency and reliability of TNB’s electricity supply network. Key research areas include conducting in-depth studies on new and emerging technologies based on engineering requirements and specifications, identifying user requirements and direct involvement in the design, development and implementation, including status reporting, client communication and coordinating with the project management team.



Skills & Expertise

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20Team Leadership8Strategic Thinking8Business Process...8Analytical Skills6Technical Presentations5Self-confidence5Goal Oriented2Results Oriented2Analytical Abilities2Team MotivatorSarina also knows about...

0Customer Focus0Innovative Problem...0Creative CommunicationEducation

Bukit Bintang Secondary Girls SchoolVanderbilt University

Bachelor of Engineering, Electrical Engineeringcopyright © irsukhai2013