Team

Ahmad Zakri Ibrahim
Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong Nissan



Industry

Electrical/Electronic Manufacturing

Current Tan Chong Nissan

Previous Infrakomas Sdn Bhd, Proton, Symmid Corporation

Education Cardiff University / Prifysgol Caerdydd


Phone Edit012-6832272 (mobile)

Address EditNo. 83, Jalan Subang Permai U6/7, Seksyen U6, 40150, Shah Alam, Selangor



Contact Info

Edit Contact InfoBackgroundSummary

6 years working experience at Proton Holdings Bhd, mostly concerning the After Sales business for the export market.



Last position held was Section Manager tasked to ensure service centre readiness to receive and service new vehicles being launched (i.e. training, product info, tools handbook).



Current position at Nissan involves implementation of theories learned and obtained at Proton and improved/ enhancement of business process to ensure customer satisfaction and profitability.



Goal is to further enhance theoretical knowledge in the automotive after sales business and conduct test pilot study at service outlets.



Specialties: Business Process Engineering/ Re-Engineering

Business Development

Project Management



Experience

Regional Operation Manager (After Sales), East Coast (Kuantan, Temerloh)

Tan Chong Nissan

August 2012 – Present (5 months)
Pahang, Malaysia

After Sales Regional Manager for East Coast, supporting Service Centres and Body & Paint Centres in Pahang (Kuantan, Temerloh).

Looking into basic elements of 4M, Balance Scorecard, and 5S to ensure profitability, customer satisfaction, and staff productivity.



Business Development Manager, Managing Director Office

Infrakomas Sdn Bhd

March 2012 – August 2012 (6 months)
Hicom-Glenmarie Industrial Park, Shah Alam

Business Development Manager within the Managing Director Office to assist development of projects in areas of Power Generation, Transmission and Distribution.



Currently assigned to develop business of cost saving products into marketplace



(Open)3 projects

Development of Pierlite Energy Saving Lamps (CFL)To study & develop Business Plan to develop Pierlite brand of CFL the following markets: a) Retail b) Direct Selling c)...View

Lumenite Light SleeveStudy & development of Business Plan for Lumenite Light Sleeves (glow in the dark apparatus that can be fitted over...View

Biomass Cool Plasmaa) Study suitability of Megaflora plant to be used as fuel for Biomass Cool Plasma b) Study of Cool Plasma system and...View



(Open)6 courses

Bagaimana Untuk Memenangi Tender KerajaanStakeholders Consultation Session with Biomass SMEsTalk on Photometry of LED Lighting Devices & CIE System for Mesopic PhotometryIntroduction to Hazardous Areas & Explosion Protection Requirements for Explosion EquipmentProgram Penerangan Pembiayaan Perniagaan (by GABEM)National Forum on Malaysian Standards on LED See more

Section Manager, Group After Sales

Proton

June 2009 – March 2012 (2 years 10 months)
Shah Alam

Standards and assessment tools development (i.e. 4M, Customer Satisfaction Index) for export markets.

Development & consulation support to export distributors.

Business Process Engineering/ Re-Engineering.

Body Panel Development to meet After Sales Demand (i.e. pricing & volume)

Monitoring of Distributor/ Dealer readiness in preparation for New Product Introduction (NPI)

Project SPINE: study relation parts, parts number, chassis number, production date, vendor supplying parts

On-site experience within Singapore, Yemen, Qatar, Indonesia & Egypt.



(Open)7 projects

Project NPI (New Product Introduction)Production of NPI After Sales Checklist Manual for Distribtutors (Dom & Exp Markets): a) After Sales Training Needs &...View

Project YemenDevelop & support Yemen Distributor in following areas: a) Design of Service Workshop b) Define Service Workshop...View

International Marketing, Service & Parts ConferenceConference inviting 22 Export Distributors to discuss: a) Basic Marketing Requirements b) Benefits of Digital Marketing c)...View

Project CSI 800a) Development of CSI Standards for Export market, heavily referencing JD Power attributes b) Conduct pilot study at Edar...View

Project 4Ma) Development of 4M Standards for Export Distributors b) Conduct on-site assessment & countermeasure report c) Emphasis...View

NOSS Development Level 3 for Service AdvisorsDevelopment of NOSS (National Occupational Skills Standards) for Service Advisors in the Automotive Industry. Invited by...View

NOSS Development Level 4 & 5 for Manager within Automotive IndustryInvited by JPK to be SME to focus on basic areas requiured by After Sales Executive & Manager a) Admin Work b) Marketing...View



(Open)9 courses

Pegawai Penilai Dalaman, JPKFinance for Non- FinanceFront Liners & Business Awarenss, MAS AcademyRisk ManagementCustomer Relationship ManagementChange Starts with MENew Product Introduction WorkshopCompetency Standards Development, CEDRCompetency Assessment Tools, CEDR See more

Service Head, Centre of Service Excellence

Proton

December 2008 – May 2009 (6 months)
Subang Jaya, COE Building

Daily Service Centre (Workshop) Operations to accomodate Proton Cars.

Conduct 4M & CSI activities to attract customers.

Manage 65 pax manpower.

Monthly revenue targets of RM 700,000.00



(Open)1 project

Project Centre of Service ExcellenceRedesigning of customer reception flow within CoSE: a) Service Advisor Reception Area b) Dedicated Bay to conduct Vehicle Walkaround with Customer c) Suck Tube application for fats delivery of Repair Order to Job Processor c) Dedicated Vehicle...View



(Open)1 course

Customer Excellence, Dale Carnegie See more

Business Process Re-Engineering, After Sales Service Division

Proton

July 2007 – November 2008 (1 year 5 months)
Subang Jaya (secondment to Proton Edar Sdn Bhd)

Customer Satisfaction Index Strategies.

Board Audit Compliance Report regarding operation within Service Centres

Review Standard Operating Procedures

Joint Venture Project with JD Power Singapore



(Open)1 project

Board Audit Compliance ReportGenerating responses (i.e. Issue, Root Cause, Countermeasure) to Auditor Assessment Findings within Service Workshops: a) 4 Service Branches b) Responses divided into Man, Machine, Method, Material c) Monthly monitoring of issues until complete...View

Executive, Transformation Management Department, Managing Director Office

Proton

April 2006 – June 2007 (1 year 3 months)
Shah Alam, Proton Main Plant

Assist with Proton Lab (i.e. improve 7 Task Operation within Proton Edar Service Outlets)

Customer Satisfaction Initiatives

Weekly Meeting discussing countermeasures for product quality issues.

Initial exposure towards 6 Sigma concept.

Business Turnaround Plan: CSI & Quality



(Open)3 projects

Project JD Power CSIProject Collaboration with JD Power: a) Obtain quick wins for improvementswithin Service Centres (Branches & Dealers) b)...View

Business Turnaround LabImplementation of 7 Steps within Service Branches: a) Visual Board to control appointments, vehicle tracking, Service...View

Cross Functional Workshop2 Day Workshop held at Saujana Resort. Organise cross functional team members from various departments to develop proposal...View



(Open)2 courses

Project Management7 Habits of Successful People See more

Trainee

Symmid Corporation

November 2004 – April 2005 (6 months)
Cyberjaya

Semiconductor IC Design

Understanding of Front & Back End Design, Testing & Manufacturing

Program part of Government project to support Fresh Graduate Degree Holders to be involved in MSC Status Companies



Skills & Expertise

Most endorsed for...

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Business Process Projects

Project NPI (New Product Introduction)

October 2011 – February 2012Production of NPI After Sales Checklist Manual for Distribtutors (Dom & Exp Markets):

a) After Sales Training Needs & Schedule

b) Diagnostic & Special Tools Requirements

c) Workshop Manuals & Supplementary Documents

d) Owner's Manual & Service Booklet

e) Initial Parts Readiness

f) Warranty & System Readiness

g) Vehicle Model Variants

h) Customer Action Team (CAT) study &...more



3 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanHalim Iskandar Proton

Manager Aftersales Training Dept at ProtonSyahrul Nizam Samsudin

Assistant Manager Technical and Warranty at Honda Malaysia Sdn. Bhd. Project Centre of Service Excellence

August 2008 – June 2009Redesigning of customer reception flow within CoSE:

a) Service Advisor Reception Area

b) Dedicated Bay to conduct Vehicle Walkaround with Customer

c) Suck Tube application for fats delivery of Repair Order to Job Processor

c) Dedicated Vehicle Delivery Bay

d) Initial redesign of Customer Waiting Lounge



Project Yemen

October 2009 – December 2010Develop & support Yemen Distributor in following areas:

a) Design of Service Workshop

b) Define Service Workshop Organisation Structure

c) Basic Training of Running Service Workshop

d) Parts Management Training

e) Training Needs Analyses

f) Special Tools Requirement

g) Workshop Manual

i) Corporate Identity Requirements



3 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanHung Yew Kim

Senior Executive at ProtonHalim Iskandar Proton

Manager Aftersales Training Dept at Proton International Marketing, Service & Parts Conference

April 2010 – July 2010Conference inviting 22 Export Distributors to discuss:

a) Basic Marketing Requirements

b) Benefits of Digital Marketing

c) New Product Launches

d) 4M & CSI Requirements

d) Training Needs Analyses

e) Parts SUpply Issues



4 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanSyahrul Nizam Samsudin

Assistant Manager Technical and Warranty at Honda Malaysia Sdn. Bhd.Hung Yew Kim

Senior Executive at ProtonHalim Iskandar Proton

Manager Aftersales Training Dept at Proton Project JD Power CSI

2006 – 2007Project Collaboration with JD Power:

a) Obtain quick wins for improvementswithin Service Centres (Branches & Dealers)

b) Understanding Customer Needs & Requirements

c) Breakdown Study of each Branch/ Dealer

d) COmmunication Conference to all Branches & Dealers



2 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanAZRIZAL EDRUS

SENIOR EXECUTIVE at PROTON EDAR SDN BHD Board Audit Compliance Report

August 2007 – December 2007Generating responses (i.e. Issue, Root Cause, Countermeasure) to Auditor Assessment Findings within Service Workshops:

a) 4 Service Branches

b) Responses divided into Man, Machine, Method, Material

c) Monthly monitoring of issues until complete resolution

d) Findings used as Quick Wins for other Service Branches



2 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanAZRIZAL EDRUS

SENIOR EXECUTIVE at PROTON EDAR SDN BHD Business Turnaround Lab

August 2006 – September 2006Implementation of 7 Steps within Service Branches:

a) Visual Board to control appointments, vehicle tracking, Service Advisor and Technician attached to vehicle, delivery time to customer.

b) SOP and manuals to assist Service Staff to understand 7 Steps process flow within Service Branches



2 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanZainal Fitri Zainal Abidin

Manager at Proton Cross Functional Workshop

July 2006 – July 20062 Day Workshop held at Saujana Resort.

Organise cross functional team members from various departments to develop proposal to address core business issues:

a) Human Development

b) Sales and After Sales

c) Manufacturing

d) Quality

e) Procurement

f) Research & Development

g) Finance



2 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanZainal Fitri Zainal Abidin

Manager at Proton Project CSI 800

December 2010 – June 2011a) Development of CSI Standards for Export market, heavily referencing JD Power attributes

b) Conduct pilot study at Edar Dealer

c) Standards has elements of NOSS (Natioanl Occupational Skills Standards)

d) Standards & Assessment Tools provided to 22 Export Distributors (hardcopy & online)

e) Standard used as basis to register Service Advisor SKM Level 3 with JPK



3 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanHung Yew Kim

Senior Executive at ProtonHalim Iskandar Proton

Manager Aftersales Training Dept at Proton Project 4M

September 2009 – Presenta) Development of 4M Standards for Export Distributors

b) Conduct on-site assessment & countermeasure report

c) Emphasis towards Standard Special Tools (according to model range and job type)



3 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanHung Yew Kim

Senior Executive at ProtonHalim Iskandar Proton

Manager Aftersales Training Dept at Proton NOSS Development Level 3 for Service Advisors

July 2011 – PresentDevelopment of NOSS (National Occupational Skills Standards) for Service Advisors in the Automotive Industry.

Invited by JPK to be SME (Subject Matter Expert):

a) Appointment Making

b) Receiving Customers

c) Delivery of Vehicle

d) Pro-active Follow Up



2 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanHung Yew Kim

Senior Executive at Proton NOSS Development Level 4 & 5 for Manager within Automotive Industry

November 2011 – November 2011Invited by JPK to be SME to focus on basic areas requiured by After Sales Executive & Manager

a) Admin Work

b) Marketing Elements

c) Documentation

e) Quality Control

f) Customer Satisfaction

g) Campaigns



Development of Pierlite Energy Saving Lamps (CFL)

March 2012 – June 2012To study & develop Business Plan to develop Pierlite brand of CFL the following markets:

a) Retail

b) Direct Selling

c) Contractors

d) Office Buildings

e) Housing Areas



Lumenite Light Sleeve(Link)March 2012 – July 2012Study & development of Business Plan for Lumenite Light Sleeves (glow in the dark apparatus that can be fitted over fluorescent lamps):

a) Hotels

b) Medical Centres

c) Universities

d) Golf & Country Clubs



2 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanIntan Hajar Haji Abdul Majid

Business Development at Infrakomas Sdn. bhd Biomass Cool Plasma

June 2012 – June 2012a) Study suitability of Megaflora plant to be used as fuel for Biomass Cool Plasma

b) Study of Cool Plasma system and estimated ROI

c) Studyof available grants (i.e. government, local/ foreign banks, universities, joint ventures)



2 team members

Ahmad Zakri Ibrahim

Regional Operation Manager, East Coast (Kuantan, Temerloh) at Tan Chong NissanIntan Hajar Haji Abdul Majid

Business Development at Infrakomas Sdn. bhd Languages

English

Full professional proficiencyMalay

Full professional proficiency Courses

Proton

•Customer Excellence, Dale Carnegie

Infrakomas Sdn Bhd

•Bagaimana Untuk Memenangi Tender Kerajaan

•Stakeholders Consultation Session with Biomass SMEs

•Talk on Photometry of LED Lighting Devices & CIE System for Mesopic Photometry

•Introduction to Hazardous Areas & Explosion Protection Requirements for Explosion Equipment

•Program Penerangan Pembiayaan Perniagaan (by GABEM)

•National Forum on Malaysian Standards on LED

Proton

•Project Management

•7 Habits of Successful People

Proton

•Pegawai Penilai Dalaman, JPK

•Finance for Non- Finance

•Front Liners & Business Awarenss, MAS Academy

•Risk Management

•Customer Relationship Management

•Change Starts with ME

•New Product Introduction Workshop

•Competency Standards Development, CEDR

•Competency Assessment Tools, CEDR

Education

Cardiff University / Prifysgol Caerdydd

Masters Degree, Electrical & Electronics Engineering

2001 – 2004Member UGC Cinema, Part Time Cleaner Mark n Spencers, Part Time Cleaner School of Business, Cardiff Games Mascott 2003 - 2004



Activities and Societies: Malaysian Students Society, Cardiff Games Committee 2002 - 2004, Cardiff Games Committee, Tarik Tali Committee



Universiti Teknologi MARA

Diploma, Electrical & Electronics Eng

1997 – 2000Activities and Societies: Kesatria Bomba, Rugby



Sekolah Menengah Sultan Salahuddin Abdul Aziz Shah, Section 2, Shah Alam

SPM, Science Class 1

1992 – 1996Activities and Societies: School Prefect, Form 4 - Form 5



Additional Info

Interests

Travelling, Gym, Magazines (GQ & Men's Health), Online Management/ Self Improvement Articles

Personal Details

Birthday July 30, 1979

Marital Status Single



Advice for Contacting Ahmad Zakri

Honors & Awards

Additional Honors & AwardsEdit

Alan & Cyril Body Educational Trust Prize of Best Performance by 2nd Year Mature Student, School of Engineering, Cardiff University



Organizations

Additional Organizations

Board of Engineers Malaysia

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